FAQ
How Do I Place An Order?
Please click on our Store Menu button to shop our lines. Simply add items to your cart and checkout.
Payment and Shipping
All Payments are processed through Paypal for orders placed online. We accept all major credit cards as forms of payment. All orders are shipped directly to our customers. We can take phone orders as well if you are having trouble placing your order online. We do not allow pick-ups. All shipments are processed through Paypal and transactions will have the tracking number attached in that transaction. If you have no tracking number and would like to check the status of an order, please email us for an order status update.
Order Processing
Because of the volume of orders we receive it usually takes us between 1-3 days to ship an order that is a stock item such as wigs. Custom items like clothing can take up to 90 days depending on our booking schedule to create something. This includes time to select materials and get them in, create design patterns and create the item. Note that we receive a lot of orders so our lead times account for handling all the requests and orders that come in. Some items may be simple and fast to create but there may be people waiting ahead of your order. We ask that our customer's are patient and are welcome to check on the status of their order and place in line at any time.
Wig Design & Sizes
If you are looking for a specific size or style that we do not offer for ready to purchase/in stock on our website or Etsy store you can inquire if the style can be made on an individual basis. Pricing will depend on your quantity desired and the complexity of the style. For volume orders please see our Wholesale section here in our FAQ.
International Orders
We ship worldwide, if you have any issues in placing an order for your country please let us know and we will assist you. Please note that customs/duties/import taxes vary from country to country and will be assessed by your country upon arrival. We do not include customs as part of our product or shipping prices.
Returns & Refunds
We allow products to be returned if they are in a re-sellable state only. That means that wigs cannot be returns if glued to a dolls head or missing it's tags or packaging. Clothing that is individually made upon request cannot be returned. If there is a problem with your order we have a 100% satisfaction guarantee and will fix or replace any item that has an issue. We accept returns and exchanges for up to 14 days from date of purchase. We do not allow returns or exchanges after that time.
Etsy Store
We also sell some of our popular items in our etsy store at www.etsy.com/shop/bbeautydesigns . However when an item sells out, the listing disappears and is often hard to track until restock. Our website is the most comprehensive on all our styles and will show when a wig is out of stock so that you can still view information on it.. It doesn't matter which site you purchase from we monitor and ship from both.
Wholesale
Our wigs are available at wholesale to those with Etsy stores who resell dolls or doll artists. Pricing is based on volume purchased with higher discounts to higher quantities. As well we have the ability to work with doll artists and manufacturers to design and create doll wig styles for your doll This includes designing wigs to fit your doll's look, styling, fiber requirements, length and cap specifics. While we choose to offer certain styles and sizes in our store, wig design is available for any cap size and for any doll type. Please inquire for details.