When you are checking out there are actually two checkout steps. The first page allows you to enter a promo code - this is if you received a special coupon code via email or on a special sale code. It will show you a subtotal and shipping cost. Note that the shipping cost is a drop down menu. It doesn't always default to the cheapest amount so make sure you select Free shipping if you are in the USA and spent over $75 or if you are under $75 that you select USA Ground which will usually be the cheapest rate. If you are international you must select one of the international rate options, selecting a USA rate will mean that a customer service representative will contact you to let you know you selected the incorrect rate and your order will be on hold until you pay for the correct rate. Once you have selected these options there will be buttons at the bottom, "Checkout", Checkout with Apple Pay, Paypal Checkout, Paypal Pay Later, Venmo Checkout, and Google Pay. You must select one of these buttons to get to the second Checkout screen. On the second checkout screen it will ask you for all your details such as email, name, phone, address, etc. This info will be pre-filled in if you have purchased with us before or if you have logged in with one of the payment services with saved information. On a mobile device scrolling to the very bottom you will see "Enter a promo code" again if you didn't enter one on the previous checkout page, if you have a coupon code. There is also an option that says "Redeem a gift card" if you have received a gift card from someone for our shop. Below that it will tell you the amount of points you will receive for placing the order and it will say log in to collect or redeem points. Note that you must be logged in to your account to redeem points. If this is your first order you will not accummulate any points until you set up your account and place your first order. Then points will be able to be redeemed on your next order. If you are logged in there will be a blank where you can type in the number of points you wish to redeem. You do not have to redeem your full balance on a single order, you can save them for larger purchases or sale dates. If you are on a desktop computer the information above will be on the right hand side of your screen. Once you have filled out everything you can click "Continue" to finish checkout and you will be charged for your order.

This article is intended to assist small businesses with guidelines as it relates to creating doll products. It is not legal advice. For specifics relating to your business we do recommend to speak with a lawyer to review the specifics of your store and wording. THE AI TROLL It has been discovered that AI is being used to uncover copyright infringement and serve notices on popular platforms like Etsy. Etsy's policies allow reporting and enforcing of brand trademarks. These AI agencies troll listings for specific key words such as brand names or doll face molds. Because it's not human, it has the potential to make mistakes in identifying or not detect some people while detecting others. This identifies the "why me and not them" claims that every small business who is hit asks. However Etsy has a very strict and somewhat scary procedure on doing a counter claim or appeals to a copyright strike in which you CAN write to say someone has made a mistake. But then they send that paperwork to the brand and give the brand 10 days to make a court case against you. If they don't, yay you win and get your listing back. If they do, you are going to court. Seems like high stakes just to let them know an AI troll mis-read your listing information. No one to date has recovered their listing or been able to repost on the Etsy website after a copyright strike. WHEN YOU ARE HIT When you are hit, you lose your listing and all the reviews of it. You can't repost it, you can't recover it and if you try to battle it out with Etsy they can disable your account for going against their policies. There was a 3-Strike rule that Etsy had written into their policies that allowed them to take down a store after 3 listing hits for copyright. It seems that recently due to how many stores are encountering this issue all across their platform that they have stopped taking stores completely down after 3 hits. This data was obtained from talking with many shop owners that came forward and gave the details of how their shop was hit and how many times. It is unknown if they will re-activate the 3-strikes policy in the future. It is unclear if they stopped removing shops in response to losing shop income or seller complaint, we hope that it was though! When a store is completely shut down, you lose a lot, but not everything. You lose access to the Etsy App which sends you notifications, so if customers are messaging you, you won't know unless you log in from a computer. They hold any income you've made from sales to protect themselves from refund requests when your shop disappears. This is returned in a period of 3-5 months after shut down when they feel it's safe no issues are coming. If you continue filling your orders and keep your Etsy customers happy they won't hold it forever. You do have to purchase your shipping labels outside of Etsy though. As part of shut down, they disable all your listings and all your traffic and income is shut down. You are able to recover data from active listings such as your descriptions and photos but you lose anything that has sold. All the reviews you have obtained are no longer accessible. Client conversations and messaging remains active even long after you are shut down. You can use this to individually message your customers and let them know what happened to your store or talk about current orders. There is no mass emailing function. Many Etsy sellers don't realize the power they gave Etsy as a seller. As they bring their customers and referrals to the platform, those customers use the platform. Etsy's marketing efforts don't favor you when bringing your own customers, they market the product and want the sale. They have no issue referring you customers once on the platform to competitors who sell similar products. That epic traffic that keeps pumping buyers to your shop can be shut off at any time by Etsy for any of their policies and they are happy to keep your customers you've referred as well. We 100% recommend that you have independent means of retaining your customers. AFTER YOU ARE HIT If your store is not shut down you can make changes to your listings to comply and not be hit again. Due to the fact that the AI trolls detect at random, we do recommend if you are staying on Etsy that you have some back-up precautions so you don't lose your livlihood if you are hit again. A separate website, alternative store, or alternative platform that is set up as a fall back are all good ideas. We always reccommend when referring customers to purchase, recommend them to come direct first and then Etsy as last resort. Etsy has no issues trying to market your competitors and keep your clients if you are ever shut down. If you store is shut down, all is not lost. You just need to sell on a different platform and start a bit over, but it is doable and you can be up and running after some hard work. There are many options out there you can hire someone to build you a website, you can use popular alternatives such as Wix or Shopify that have drag and drop applications or you can sell off Instagram or Facebook. GUIDELINES TO REVISE YOUR LISTINGS If you are still on Etsy, you have a stricter guideline to follow because AI will find brand keywords and recognize brand doll models and flag you. How you word your listings, may not help you because the AI is not going to identify terms of use or that you have a careful disclosure written up. As painful as it is, removing brand names from your listing wording and blocking out the faces is the only way forward to protect yourself. It's a theory - but websites are not hit as much. We believe that has to do with the vast internet and picking up keywords and pictures would also pick up all the consumers and personal doll photos. You'd have to comb through that data to find those that sell. We have the theory that is why AI is trolling marketplaces rather than websites. However this doesn't mean that you can go wild on your website. A human can still call you out for improper use on a website. You are however in complete control of your own website and can respond properly to any requests without fear of losing your income. Using recommendations from lawyer input in response to this specific issue, these are the recommendations given. Read through: Fair Use of Trademarks (Intended for a Non-Legal Audience) - International Trademark Association (inta.org) The article above gives a lot of good information on how to word your listings to keep out of trouble. Top guidelines to put into practice: Fair Use requires that you demonstrate you can sell your product without dependency on a single brand. To do this: 1. Remove a specific brand name out of your title and keep it related to the size doll category you are selling in. 2. If you do mention a brand name, mention others too. 3. If you need to use a brand name, use it as a descriptive entity like a reference to size or scale. 4. Use other doll brands in your store to illustrate your products can be used for different brands Fair Use requires that you don't suggest that you have been endorsed or sponsored by the brand 1. Add a disclosure at the bottom of your listings to state that you are not afflliated or endorsed by any brands you mention 2. Don't use words that lead anyone to believe the product is made by the brand. For example don't use wording like American Girl Dress and instead use Handmade Dress for 18" Dolls such as American Girl Dolls. This can also be a variance of This dress fits: and list the brands the dress will fit. You can also use words like "The brands above are used to reference the size and fit types of dolls that can be worn". Note that these are suggestions for off-marketplace listings as an AI troll will pick up the words American Girl or brand name regardless of how you are using it in the listing. Fair Use requires you don't use a brand name to enhance your own product as leverage, or ridicule or damage the reputation of the original brand. This would be saying things like My Dress is better than American Girl or American Girl makes bad products, etc. If you are designing creative products that are exclusively used for one brand only, it is recommended that in order to stay away from "brand dependency" for your products that you design products with a more universal concept in mind. Dress patterns for dolls can be graded and offered to fit multiple dolls of similar shapes and offered in a package that shows more than one doll on the cover. Doll dresses/clothing can be made with some flexibility or adjustability to fit multiple brands. Doll crafts that are scaled for one doll might be able to be used by other dolls of similar scale. There are small changes you can make to stay away from these hot points that lawyers look at and can cause trouble. What is an After Market Product? Aftermarket products is a market for parts, accessories, or products used to maintain or improve an existing product. We often see this term as associated with cars, cars are manufactured with original parts and then a third party develops a replacement part and usually uses a description like "Engine for a Ford 2000 Truck". In this they are using the brand name to identify as a description of what the part is used for. It would be very difficult to tell a consumer what the engine would fit without use of the brand name or model for which it was designed. In doll world, the creative community makes aftermarket parts for dolls. There are repair kits to help fix issues with the original dolls such as a restringing kit for American Girl. As dolls all use different string widths and lengths, you wouldn't be able to sell it as just a restringing kit without reference to the doll it was for. Likewise wigs that fit a certain size doll or clothes that fit a certain size doll. Many of these doll products are specifically designed to fit a certain brand. You just need to word it as reference to a size, scale, or replacement part. Feel free to ask questions or share your story #facelessnotvoiceless

If you've done a Google search lately, you may have seen that the top page search results for just about any product you look for is taken by marketplaces like Amazon, Mercari, Ebay, Etsy, Ruby Lane etc. and sometimes multiple times. With that kind of placement, we wanted to capitalize on that advertising. We've also found that many doll collectors use Ebay as a #1 place to research the value of dolls, shop for new or used dolls for their collections, and search out supplies. We realize the other marketplaces are also areas where doll shopper go, but we found that Ebay is the best fit for us at this time. Why are we on eBay? We use eBay as an advertising method to reach new collectors and customers who may not otherwise have known about us. Is Pricing Different on Ebay? Transaction costs are 20% on eBay, so all our products are listed at full price. The only discount that is offered is if you bulk purchase the same item (no mix and match) so 5 of the same wig in the same color is an example where you would get a discount. Combined shipping does not auto calculate and is more because of eBay fees built in, so customers have to request adjusted shipping totals to get combined shipping discounts. Is there any benefit to purchasing on Ebay? Some are more comfortable purchasing from a marketplace than from individual websites, or it may be more convenient if you are always on eBay and have an account. This is up to the individual customer on their preferences. Are the products you list on Ebay a liquidation? No. All our products other than the CTB items are new items with no defect. We are not offloading or liquidating any of our products there. They are all listed at full price. We list on eBay for advertising exposure not to liquidate or discount our products. Do you offer the same sales or promotions on eBay? No. We don't run any sales or promotions on eBay. Because costs are high for transactions, it doesn't make sense to run added discounts or deep sale prices on that platform. The best deals and sales will always be directly on our website. What are the benefits of purchasing direct versus eBay? All our promotions and deals are exclusive to our website which means customers save the most in buying direct. Customers also can take advantage of our Loyalty Program which gives tiered benefits year round and Birthday Club for special discounts on your birthday. eBay listings only contain products that are in stock right now, so if you want to request a product that is out of stock or be notified on a restock you can submit a request on our website. As well new and up and coming items are announced only on our website. Customers can also take advantage of our Doll Forum for tutorials and information. Wholesale purchases are also only available through our website. Shipping costs are also lower and we have free shipping over $75. Services like hospital services and donation services are only available through our website. Not every product we sell is listed on eBay. There are things we create and sell that you can only purchase through our website. Are you going to add more marketplaces in the future? It is not our plan to run our business on a bunch of marketplaces in the future. We want to stay as independent as possible while growing our presence in the market.

Please note that our shipping drop down menu does not automatically default to the cheapest method. We have tried to change this programming, but there isn't an option for us to re-order based on the rate. We've tried to simplify the shipping options to most requested to make it as clear as possible so we've got choices now for Free Shipping for both international and U.S. customers and a ground and priority option. So when you are in the checkout screen, click the shipping method and a drop down menu will appear with the various rates and select the one you want.

We now have the option to use Free Shipping and special promos on the same order. Instead of adding a coupon code at checkout, you can select the Free Shipping Option from the checkout drop down list when you hit the order minimum. This now allows you to take advantage of the free shipping and any current promo that we are running.

There is an average wait time of about 2 months for pre-orders and back-orders to come in. This is because these items are custom-designed and manufactured for our company. That means no one else has them and so when we "order more" they are being produced and shipped to us exclusively (not coming from a goods warehouse or a drop shipper or another resale agent or marketplace). It is important to us as a company to supplement products that are not available from major doll companies that collectors need and want. Our products are produced in limited runs with popular items re-stocked upon customer request and as we grow we stock more and more items. Doll collectors often like a steady supply of new items to collect, so there does become a point where "I have that already" and don't need another one. Because of that, we must continuously meet that need by providing new items to collect and new looks for dolls. If no one requests that item to be restocked, we don't restock it and move on to something new.

The answer in most cases is yes. We can upgrade your shipping service to Priority or Express or using a different carrier than our standard one and let you know the difference to pay if the option was not available at checkout. You can leave these instructions in your order notes, or contact us to have us arrange this. If the product that you are requesting is a made to order item that we don't have any to ship immediately we will need to discuss with you a personalized timeline for which we can expedite or make that item.

If you are at your shopping cart and you try using your Loyalty Points or a Discount Coupon code and you receive an error message, the likely reason is that the product(s) you are trying to apply to is already discounted. Unfortunately at this time we do not allow our customers to use multiple discounts while running a sale or purchasing a discounted or clearance item. If your discount is higher than the sale item you are trying to purchase, we recommend that you either wait until the sale has ended, or you can contact us directly to make an manual adjustment refund on your order for the difference.

The Birthday Club and the Loyalty Program are two separate things. The Loyalty Program when joined allows you to earn loyalty points for every purchase you make so that you can use those points as discounts or reward perks on future purchases. It also allows you to earn points by doing certain activities with us like filling out contact forms, participating in group discussions, posting in our forum, etc. If you want to see the full rewards available for our Loyalty Program you can do so by clicking the Loyalty Button on our main Menu. You'll be able to see how to join and member benefits. As we add more rewards and benefits they will appear there. At the bottom of the Loyalty Program page you will also see the sign up form to join the Birthday Club. The Birthday Club is a special program that when you join you receive a sign-up discount coupon to use on a future purchase, but also every year on your birthday you will receive a special discount coupon for 30% off any purchase. To join, fill out the form and verify your email address to receive your discounts.

The heart symbol located to the right of the "add to cart" button is to add a product to your Wishlist. You can only see the heart button after clicking on a product's main picture from the initial page. When you click on the main picture the full product details on that item are shown, including any reviews for that product located down at the bottom, but also information such as if the product is in stock or out of stock and whether you can request back in stock notifications, the full description of the product, and the add to Wishlist heart. Once you click on the heart, that item is added to your Wishlist. You can view your Wishlist from your account page (which means you must be logged in to your Bbeauty Dolls account). You can get to your account by clicking on your account icon at the top of the page which will show a circle with your photo in it (unless you didn't add a photo). A single click will show your account menu with My Profile, My Addresses, etc. and you will see an option for My Wishlist. If you click on My Wishlist you will see all the products you have added to your Wishlist to purchase or view later. If you hover your mouse over any of the images you will see a small "X" appear in the upper right hand side of an image. Clicking the X will remove that product from your wishlist. To add a product you must click the heart from the product page.

This is a new feature on our website. When a product goes out of stock, we want to ensure that all customers that wanted one get a chance to purchase regardless of how many we initially brought in. When you click "Notify When Available" our website will ask you for your email address and a notification gets sent to us indicating what product you are interested in purchasing. Then this notification gets put on an automated list on the backend of our website which will show us who requested what and when. So what happens from then? We review all the back in stock requests that customers have submitted. Since all our products are ordered in bulk, we may wait until we receive more requests for that particular item before ordering. This is because we have a minimum purchase amount and so we can't order in bulk if we only have a request for one. However, if we receive multiple requests from different customers on the same item, then we are more likely to order that product in earlier. We ask customers to not submit a Back in Stock request if you have no intention of purchasing the product, as this will disrupt our ordering process. If you have questions on a product you can always send us a contact message or chat message instead. Once we have enough requests submitted, we will change the item to accept Pre-Orders so that customers can place an order for that item. This signals us that you still want the product and are ready to order it. Once we have the product ordered, our website platform will automatically email you when we receive it in stock and we change the website quantity from 0 (out of stock) to in stock. Why do we have this process? Shouldn't we just restock everything automatically? The answer is no. Think about it this way - when you collect for your dolls do you want 5 of the same thing or do you usually get one or two and then want something different? To keep our collections fresh, we rotate our styles and colors so that our customers always have new options. But that doesn't necessarily mean that your favorites are gone forever and that's why we have the Back in Stock requests. Without this communication, it is extremely hard to guess what the right balance is as we can't always go off of what customers purchased in the past as your needs and wants change. Sometimes you select a wig for your doll and then you are done and don't need to purchase any more. Sometimes you bought it as a gift for someone and that was a one time purchase. Sometimes you purchase and like it but don't need another one and so the next time you come back to us it is for something else. So we can't always go off of what has been purchased historically. When a product goes out of stock and we put it on order for production, we change the item to show "Pre-Order" and give an estimated time frame for which production should complete and when we anticipate the product to be back in stock. If you purchase a Pre-Order you are guaranteed to get that product ahead of everyone else. That means if someone just clicks the "Notify When Available" button, they receive a message when the product is back in stock but they are not guaranteed to receive that product unless they actually did a Pre-Order for it. We do announce when products are available for pre-order so make sure you do when you see it becomes available.

If you are on the website and you don't see a product that you saw on Etsy, please let us know! Some of the products we had listed on Etsy were low quantity items such as handmade clothing or limited edition products that we did not want duplicate listings for to accidently oversell the availability of that product. But don't worry. In the background we are transferring all those items to our website store so that they will be available for purchase again. It is a long process, so please be patient with us as we merge products from one platform to another. In the future that will not be an issue since everything will be controlled from our website to manage our inventory and we will not be running duplicate stores that are not integrated with our website platform.

Yes we ship worldwide, note that international shipping runs high so we do recommend you purchase more than one item at a time to make shipping worthwhile. Doll items may be small but international postage is almost like a flat rate starting point, so pile those items in your cart! If you do not see your currency displayed, please contact us.