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SHIPPING POLICIES

Generally speaking, our shipping services and delivery schedules are daily Monday through Friday on carriers like FedEx and UPS and Monday through Saturday on USPS orders.  All orders that select Standard Shipping are shipped out USPS as it's the most economic service for doll items.  We do ship both domestically and internationally and accept payments through Paypal for any international shipments.

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This also means that our holiday shipping schedules will correspond with the carrier you have chosen i.e. if USPS is not running on a government holiday but FedEx or UPS is, you can choose that shipping carrier.  If your order fulfillment falls on a holiday where shipping services are not running, we will ship your package on the very next business day that service resumes.

LEAD TIME FOR PROCESSING ORDERS ON IN STOCK ITEMS

When we receive your order, it generally takes 1-2 days for us to pull your order, pack, it and get it out in time for carrier pick-up.  This will be the policy and the standard you will be used to when ordering any of our in stock items.

LEAD TIME FOR PROCESSING ORDERS ON PRE-ORDERS AND CUSTOM MADE ITEMS

If you are wishing to pre-order a product, we generally advise you to place your pre-orders separately from your in stock items.  This is because a pre-order will be a longer processing time and would ship separately from any in stock item purchases.  If you purchase a pre-order item and in stock items together, the order waits until all the items are in stock as shipping has been calculated to ship all items together.  There are some exceptions to this, for instance if your order qualified for free shipping, we would divide your order automatically to ship out in stock items first and then wait to ship the balance on your order when it arrived in stock.  Pre-Orders are generally delivered between 60-90 days from date of order.  It largely depends on our factory's speed at completing the order and how many orders they are producing at once.  We do notify our customers when pre-orders are close to finished and we have an official ETA and customers can inquire at any time on the status.

TRANSIT TIMES

We use the same transit times as the carrier you've chosen.  Generally speaking the transit times are as follows:

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USPS

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Ground Advantage 2-7 days 

Priority Mail 1-3 days

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FedEx

Ground 1-5 days depending on service chosen

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UPS

Ground (1-5 days depending on service chosen)

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We are not able to do DHL as there is no pick-up or drop off services in our area.

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Every customer is automatically sent a tracking email when we fulfill your order for customers to track their specific delivery date and transit time.  Make sure your email is correct in your account to receive these notifications.

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