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SHIPPING POLICIES

We have daily pick-up for all USPS packages Monday through Saturday.  Other carriers are custom delivered to the available drop boxes or stations for those companies.

We ship daily, if your order fulfillment falls on a day where shipping services are not running, we will ship your package on the very next business day that service resumes.

LEAD TIME FOR PROCESSING ORDERS ON IN STOCK ITEMS

When we receive your order, it generally takes 1-2 days for us to pull your order, pack, it and get it out in time for carrier pick-up.  If your order is placed on a weekend, it will ship the following Monday.  Any orders that contain special order items or custom made items adhere to the policy below.

LEAD TIME FOR PROCESSING ORDERS ON PRE-ORDERS AND CUSTOM MADE ITEMS

If you are wishing to pre-order a product, we generally advise you to place your pre-orders separately from your in stock items.  This is because a pre-order will be a longer processing time and would ship separately from any in stock item purchases.  If you purchase a pre-order item and in stock items together, the order waits until all the items are in stock as shipping has been calculated to ship all items together.  There are some exceptions to this, for instance if your order qualified for free shipping, we would divide your order automatically to ship out in stock items first and then wait to ship the balance on your order when it arrived in stock.  Pre-Orders are generally delivered between 60-90 days from date of order.  It largely depends on our factory's speed at completing the order and how many orders they are producing at once.  We do notify our customers when pre-orders are close to finished and we have an official ETA and customers can inquire at any time on the status.

Shipping Services, Costs, and Options

There is a drop down menu at checkout with the most commonly used carrier services for our products.  The list does not default to the cheapest option, so please select the option best suited for your needs and order volume. If you need a service that is not listed, please contact us when placing your order so that we know how you want your order shipped.

 

Shipping Services:

USPS Ground Advantage - Standard Ground Shipping to U.S. Destinations $5.95 up to 15.9oz max

Generally 1-2 wigs max, up to 4 pairs of shoes, or 3 outfits

USPS Priority Mail Env. - Priority Mail, as long as your order fits in the envelope approx 8 x 11, it will ship flat rate $9.95

Generally up to 4-5 wigs, up to 8 pairs of shoes, 5-6 outfits

USPS Flat Rate Med Box - Priority mail, as long as your order fits in the box it will ship flat rate for $16.95

Generally 6-8 wigs, 10 pairs of shoes, 10 outfits

USPS Flat Rate Lg Box - Priority mail, as long as your order fits in the box it will ship flat rate for $19.95

Bulk wig orders, bulk shoes, bulk outfits

Free Shipping Over $75 - to U.S. destinations as long as your order meets $75 or over prior to shipping and including any discounts

Free Shipping Over $150 - for International destinations as long as your order meets $150 or over prior to shipping and including any discounts

Int'l First Class - Standard Ground Shipping to International destinations up to 15.9oz max

Int'l Priority - Priority Shipping to International destinations for shipments over 1lb.

We use the same transit times as the carrier you've chosen.  Generally speaking the transit times are as follows:

We are able to ship using most carriers upon request except DHL as there is no pick-up or drop off services in our area for DHL.

Every customer is automatically sent a tracking email when we fulfill your order for customers to track their specific delivery date and transit time.  Make sure your email is correct in your account to receive these notifications.  If you do not receive a tracking number within 1-2 days and you did not have any pre-order items on your order, please contact us to report an issue.

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